REFUND POLICY

Customer Inquiries and Support

At EMI & CO, we handle all inquiries on a case-by-case basis, always aiming to ensure our customers are happy and satisfied. We take pride in our handmade products, which are carefully inspected to meet the highest standards before reaching you. Our goal is to treat every request with fairness, respect, and a commitment to addressing any concerns you may have. We believe that respectful, kind communication creates a positive experience for everyone.

Returns
Unfortunately, we do not accept returns. However, if you encounter any issues with your items, please don’t hesitate to reach out to us at support@emiandco.co.za. We’re happy to assist you and will work with you to resolve any concerns.

Scrunchie Exchanges
We currently do not offer exchanges for online scrunchie orders.

Defective Items
We make every effort to get it right the first time. Each product undergoes multiple quality checks to ensure it meets our high standards. However, if you believe you’ve received a defective item, please contact us at support@emiandco.co.za with your order number and a photo of the product. We’ll happily discuss how we can make it right and ensure your satisfaction.

Your happiness is important to us, and we’re here to help in any way we can!