SHIPPING POLICY

INTERNATIONAL ORDERS

EMI & CO USE DHL COURIES TO SHIP YOUR ORDER THROUGH SMALL PACKET INTERNATIONAL AIR (UNLESS OTHERWISE INDICATED BY YOUR SHIPPING METHOD) THIS CAN TAKE ANYWHERE FROM 8-21 BUSINESS DAYS DEPENDING ON YOUR LOCATION. 

PROCESSING TIME

TYPICALLY, ORDERS SHIP WITHIN 3-5 BUSINESS DAY, HOWEVER, DUE TO COVID-19, WE HAVE LIMITED OUR SHIPPING TO 1 DAY PER WEEK. ORDERS WILL SHIP OUT IN THE ORDER THAT WE RECEIVE THEM, AS QUICKLY AS POSSIBLE. 

CUSTOMS, DUTIES & TAXES

INTERNATIONAL ORDERS SHIPPING OUTSIDE OF SOUTH AFRICA MAY BE SUBJECT TO ADDITIONAL CUSTOMS, DUTIES AND TAXES DETERMINED BY THE DESTINATION COUNTRY, ORDER VALUE AND CONTENTS.

INTERNATIONAL CUSTOMS, DUTIES & TAXES ARE NOT INCLUDED IN PRODUCT PRICES AND/OR SHIPPING COST. CUSTOMS, DUTIES & TAXES ARE THE BUYER'S RESPONSIBILITY UNLESS OTHERWISE STATED OR SHOWN AT CHECKOUT. TO DETERMINE THESE COSTS PLEASE CHECK WITH YOUR COUNTRY'S CUSTOMS OFFICE PRIOR TO PURCHASING. THESE ADDITIONAL FEES MAY BE REQUIRED TO PAY BEFORE OR UPON DELIVERY OF YOUR ORDER.

MOST COUNTRIES WILL CHARGE CUSTOM DUTIES AND TAXES AND THAT IS THE CUSTOMER'S RESPONSIBILITY.  

LOST PACKAGES/CLAIMS

PLEASE NOTE, EMI & CO IS NOT LIABLE FOR LOST OR STOLEN PACKAGES. IF YOU FEEL YOUR PACKAGE HAS BEEN LOST OR STOLEN, PLEASE REACH OUT TO YOUR LOCAL CARRIER FOR MORE INFORMATION. EMI & CO WILL NOT RESEND PACKAGES. PLEASE ENSURE THE CORRECT ADDRESS IS GIVEN.