Inquiries are handled on a case-by-case basis with the ultimate goal to make our customers happy. We stand behind our handmade goods that are inspected to assure customers are to be satisfied with them. Each request will be treated fairly and reasonably. We believe when treating our customers evenly and respectfully that they are fair and polite with us.

RETURNS: Unfortunately, we are unable to accept returns, but if you have any problem with your items, please contact us at emiandco1@gmail.com to open up a conversation on how we may address your concern. We are always happy to help!

SCRUNCHIE EXCHANGES: We do not currently conduct exchanges for online scrunchie orders.

DEFECTS: We aim to get it right the first time which is why we inspect each product 3-4 times throughout our quality control process. If you feel you have received a defective product, please contact us at emiandco1@gmail.com with your order # and a photo of the product in question to open up a conversation on how we can make this right.