FREQUENTLY ASKED QUESTIONS

ORDERS:

WHERE DO YOU SHIP?
We proudly ship both locally within South Africa and internationally to bring our handmade scrunchies to your doorstep, wherever you are!

SCRUNCHIES:

HOW ARE EMI SCRUNCHIES MADE?
Every EMI Scrunchie is lovingly handmade with care and attention to detail. Crafted from high-quality fabrics, each scrunchie reflects the passion and dedication of our talented team.

HOW MANY TIMES WILL AN EMI SCRUNCHIE WRAP AROUND MY HAIR?
Depending on your hair's thickness, EMI Scrunchies can comfortably wrap around your hair 2-3 times, giving you a secure, stylish hold.

WHO IS BEHIND EMI & CO?
EMI Scrunchies was founded by the creative and passionate Emogene, who started this journey with a simple love for crafting and empowering others through handmade accessories.

MY SCRUNCHIE LOOKS A BIT DIFFERENT FROM THE PICTURE I SAW ON YOUR WEBSITE. WHY IS THAT?
We do our best to ensure our product photos are as true to life as possible. However, please note that slight variations in color may occur due to lighting, screen settings, or fabric availability. We appreciate your understanding!

DO YOU MAKE CUSTOM ORDERS?
Currently, we don’t take custom orders. But we’re always adding new styles to our collection, so stay tuned for fresh, exciting designs!

THE SCRUNCHIE THAT I WANTED IS SOLD OUT! WHEN WILL IT BE BACK IN STOCK?
Restock times can vary depending on fabric availability. We source our materials from various local suppliers, and while some fabrics return in stock, others may not. We recommend checking back or subscribing to our updates for restock notifications!

WHERE TO FIND US:

WHERE ARE YOU LOCATED?
We’re based in Western Cape, South Africa, and our products are available exclusively online for easy shopping wherever you are!

If you have any more questions, don’t hesitate to reach out—we’re here to help!